Category · 33 models

Multilingual Customer Support Chat

Answer 24/7 in 30+ languages with your help-center as the source of truth.

What it is

Retrieval-grounded chat that speaks the customer's language, escalates cleanly to a human, and logs every conversation into the helpdesk for QA.

Real-world examples

  • ·Resolve 'where's my order?' in Japanese, German, Portuguese
  • ·Hand off to a human agent with full context
  • ·Train on your knowledge base, not the open web

What to look for

  • ·Native helpdesk integration
  • ·Citation back to KB articles
  • ·Per-language quality measurement

33 models in this category

NotebookLM

Google

AIDB93

Source-grounded research assistant with audio overviews.

Text GenerationAudio / Speech
Text + AudioProprietary

Brave Leo

Brave

AIDB84

Privacy-respecting AI assistant built into the Brave browser.

Text Generation
TextProprietary

CoCounsel

Thomson Reuters

AIDB84

Generative AI legal assistant for lawyers.

Text GenerationAgents
TextProprietary

Glean Assistant

Glean

AIDB84

Enterprise AI assistant grounded in company knowledge.

AgentsText Generation
TextProprietary

Microsoft 365 Copilot

Microsoft

AIDB92

AI assistant across Word, Excel, Outlook, PowerPoint and Teams.

Text GenerationAgents
TextProprietary

Character.AI

Character.AI

AIDB84

Platform for creating and chatting with AI characters.

Text Generation
TextProprietary

Lenovo AI Now

Lenovo

AIDB85

On-device AI assistant running locally on Lenovo AI PCs for private productivity.

AgentsText Generation
On-deviceProprietary

HP AI Companion

HP

AIDB83

Local AI assistant bundled with HP AI PCs for private document Q&A.

Text GenerationAgents
On-deviceProprietary

Now Assist

ServiceNow

AIDB95

GenAI assistant embedded across ITSM, CSM, HRSD and creator workflows.

AgentsText Generation
SaaSProprietary

Microsoft 365 Copilot

Microsoft

AIDB93

Generative-AI assistant across Word, Excel, PowerPoint, Outlook and Teams.

AgentsText Generation
SaaSProprietary

Adobe Acrobat AI Assistant

Adobe

AIDB93

Conversational AI to summarize, query and draft from PDF documents.

Text Generation
SaaSProprietary

Snowflake Copilot

Snowflake

AIDB93

Natural-language SQL and analytics assistant inside Snowflake.

CodeReasoning
SaaSProprietary

Zendesk QA (Klaus)

Zendesk

AIDB84

AutoQA AI that scores 100% of support conversations across voice and chat.

ReasoningAudio / Speech
SaaSProprietary

Microsoft Service Copilot

Microsoft

AIDB95

Frontline copilot for contact center agents inside Dynamics 365 Customer Service.

AgentsText Generation
SaaSProprietary

Robinhood Cortex

Robinhood

AIDB87

AI investing companion delivering market insights to Robinhood Gold customers.

ReasoningAgents
SaaSProprietary

DoorDash SafeChat AI

DoorDash

AIDB90

Real-time AI moderation that detects harassment across Dasher-customer chats in 99 languages.

Text Generation
SaaSProprietary

Qwen-VL-Max

Alibaba

AIDB89

Alibaba's multimodal, language, vision model tracked by Epoch, focused on chat.

Image UnderstandingMultimodalText Generation
Text + ImageProprietary

Mistral Large

Mistral AI

AIDB87

Mistral AI's language model tracked by Epoch, focused on chat.

Text Generation
TextProprietary

Claude 3 Sonnet

Anthropic

AIDB92

Anthropic's multimodal, language, vision model tracked by Epoch, focused on chat.

CodeImage GenerationMultimodal
ImageProprietary

Claude 3 Opus

Anthropic

AIDB92

Anthropic's multimodal, language, vision model tracked by Epoch, focused on chat.

CodeImage GenerationMultimodal
ImageProprietary

Llama 3-70B

Meta

AIDB93

Meta's language model tracked by Epoch, focused on chat.

CodeText Generation
TextOpen Weights

Yi-Large

01.AI

AIDB84

01.AI's language model tracked by Epoch, focused on chat.

Text Generation
TextProprietary

GLM-4 (0520)

Zhipu AI

AIDB80

We introduce ChatGLM, an evolving family of large language models that we have been developing over time.

CodeReasoningText Generation
TextProprietary

ALLaM adapted 70B

Saudi Data and Artificial Intelligence Authority

AIDB83

We present ALLaM: Arabic Large Language Model, a series of large language models to support the ecosystem of Arabic Language Technologies (ALT).

Text Generation
TextProprietary

SenseChat 5.5

SenseTime

AIDB81

SenseTime's multimodal, language, vision model tracked by Epoch, focused on vision-language generation.

Image GenerationMultimodalReasoning
ImageProprietary

Telechat2-115B

China Telecom

AIDB87

China Telecom's language model tracked by Epoch, focused on language modeling/generation.

CodeReasoningText Generation
TextOpen Weights

Doubao-pro

ByteDance

AIDB80

A professional-grade, self-developed LLM supporting up to 128k tokens, enabling fine-tuning across the entire series.

Text Generation
TextProprietary

o3-mini

OpenAI

AIDB92

We’re releasing OpenAI o3-mini, the newest, most cost-efficient model in our reasoning series, available in both ChatGPT and the API today.

CodeReasoningText Generation
TextProprietary

Mercury

Inception Labs

AIDB84

Today, we’re excited to announce that Mercury, our first general chat model, is available to support a wider range of text generation applications.

CodeText Generation
TextProprietary

MiniMax-M2.1

MiniMax

AIDB83

MiniMax's language model tracked by Epoch, focused on chat.

AgentsCodeText Generation
TextOpen Weights

HyperCLOVA X SEED 32B Think

NAVER

AIDB84

Developed by Naver, South Korea’s leading AI research lab, this cutting-edge language model supports multimodal inputs and advanced reasoning.

Image GenerationMultimodalText Generation
ImageProprietary

Pi 3.0

Inflection AI

AIDB86

Inflection's empathetic conversational assistant tuned for personal, supportive dialogue.

Text GenerationAudio / Speech
Text + VoiceProprietary

Nemotron Labs Diffusion 14B

NVIDIA

AIDB90

NVIDIA's open 14B text-generation LM supporting autoregressive, diffusion-style parallel, and self-speculative decoding.

Text GenerationReasoning
TextOpen Weights

Explore other categories